Cancellation Policy

Last Updated: 14th September, 2026.

At NakamaNook, we strive to process and dispatch orders as quickly as possible. As a result, cancellation requests can only be accommodated before an order enters the processing stage.
Please read the following policy carefully before placing your order.

1. Order Cancellation by Customer

Customers may request to cancel their order before it has been processed or dispatched.
To request a cancellation, please contact us as soon as possible at [support@yourbrand.com] with your Order Number.
If the order has not yet entered processing, we will cancel the order and issue a full refund to the original payment method.

2. Orders That Cannot Be Cancelled

Once an order has entered processing, production, packing, or has been handed over to our shipping partner, it can no longer be cancelled.
This includes:
– Orders that have already been dispatched.
– Orders that are ready for dispatch.
– Customised or personalised products.
– Limited edition or made-to-order products once production has begun.

3. Cancellation by NakamaNook

In rare situations, we may need to cancel an order. This may happen if:
– The product becomes unavailable due to inventory issues.
– There is a pricing or listing error.
– We are unable to verify payment.
– We suspect fraudulent or unauthorized activity.
– Delivery is not possible to the provided address.
– Circumstances beyond our reasonable control prevent us from fulfilling the order.

If we cancel your order, any payment received will be refunded in full.

4. Refunds for Cancelled Orders

Where a cancellation is approved:
– Refunds will be processed to the original payment method.
– Refunds are typically initiated within 2–5 business days.
– Depending on your bank or payment provider, it may take an additional 5–10 business days for the amount to reflect in your account.

5. Modifications to Orders

If your order has not yet entered processing, we may be able to assist with minor changes, such as:
– Updating the shipping address.
– Correcting contact information.
– Changing the size or colour of a product, subject to availability.

Once an order enters processing, no modifications can be guaranteed.

6. Need Assistance?

If you have any questions regarding cancellations or order modifications, please contact us.

Email: [support@nakamanook.in]
Support Hours: Monday to Friday, 10:00 AM – 6:00 PM (IST)
Our team aims to respond to all customer queries within 24–48 business hours.