PRIVACY POLICY

Last Updated: 14th September, 2026.

At NakamaNook (“we,” “our,” “us”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and protect your information when you visit our website or make a purchase from us.
By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

To provide our services and process your orders, we may collect the following information:

Personal Information
– Full Name
– Email Address
– Mobile Number
– Shipping Address
– Billing Address
– PIN Code

Order Information
– Products purchased
– Order history
– Payment status
– Transaction details

Technical Information
When you browse our website, we may automatically collect certain technical information, including:
– IP Address
– Browser type
– Device information
– Operating system
– Website usage information
– Cookies and similar technologies

2. Information We Do Not Collect

We do not store your:
– Credit Card Number
– Debit Card Number
– CVV
– UPI PIN
– Internet Banking Passwords
Payments are securely processed by trusted third-party payment service providers.

3. How We Use Your Information

Your information is used only for legitimate business purposes, including:
– Processing and fulfilling your orders
– Delivering products
– Providing customer support
– Sending order confirmations and shipping updates
– Processing exchanges and refunds
– Improving our website and customer experience
– Preventing fraud and unauthorized transactions
– Complying with legal obligations

If you choose to subscribe, we may also send promotional emails, product launches, offers, and newsletters. You may unsubscribe at any time.

4. Sharing of Information

We do not sell, rent, or trade your personal information to third parties.
We may share your information only with trusted service providers when necessary to operate our business, including:
– Payment gateways
– Shipping and logistics partners
– Website hosting providers
– Analytics providers
– Customer support platforms
– Government or regulatory authorities where required by law
These third parties are permitted to use your information only for providing services on our behalf.

5. Cookies

Our website may use cookies and similar technologies to:
– Remember your preferences
– Improve website performance
– Understand visitor behaviour
– Measure advertising effectiveness
– Provide a better shopping experience
You may disable cookies through your browser settings. However, doing so may affect certain website functionalities.

6. Data Security

We take reasonable administrative, technical, and organizational measures to protect your personal information from unauthorized access, misuse, alteration, disclosure, or destruction.
While we strive to protect your information, no method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to:
– Complete your orders
– Provide customer support
– Meet legal, tax, and accounting obligations
– Resolve disputes
– Enforce our agreements
When no longer required, your information will be securely deleted or anonymized where reasonably practicable.

8. Your Rights

Depending on applicable law, you may have the right to:
– Access your personal information.
– Request correction of inaccurate information.
– Request deletion of your information where legally permissible.
– Withdraw consent for marketing communications.
– Raise concerns regarding the handling of your personal information.
To exercise these rights, please contact us using the details provided below.

9. Third-Party Services

Our website may contain links to third-party websites or use services provided by third parties, such as payment gateways, courier partners, analytics providers, or social media platforms.
We are not responsible for the privacy practices or content of such third-party websites or services. We encourage you to review their respective privacy policies before sharing your information.

10. Children’s Privacy

Our website is intended for individuals who are at least 18 years of age or who are using the website under the supervision of a parent or legal guardian.
We do not knowingly collect personal information from children.
If we become aware that personal information has been collected from a child without appropriate consent, we will take reasonable steps to delete such information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or operational needs.
The updated version will be published on this page along with the revised “Last Updated” date.
Your continued use of the website after such updates constitutes your acceptance of the revised Privacy Policy.

12. Contact Us

If you have any questions, requests, or concerns regarding this Privacy Policy or your personal information, please contact us:
Email: [support@nakamanook.in]
Business Hours: Monday to Friday, 10:00 AM – 6:00 PM (IST)
We will make reasonable efforts to respond to your query within 2–5 business days.

Thank you for trusting NakamaNook. Protecting your privacy is important to us, and we are committed to handling your information responsibly and transparently.