FAQs

Orders

How do I place an order?

Simply browse our collection, add your favorite products to your cart, and proceed to checkout. Once your payment is confirmed, we’ll begin processing your order.

Can I modify my order after placing it?

If your order has not yet entered processing, we may be able to help with changes such as updating your address or changing the size (subject to availability). Please contact us as soon as possible.

Can I cancel my order?

Orders may be cancelled only before they enter processing. Once an order has been processed or dispatched, cancellation may no longer be possible. Please refer to our Cancellation Policy for complete details.

Shipping

How long does delivery take?

Estimated delivery timelines are:
– Metro cities: 2–5 business days
– Other cities: 4–8 business days
– Remote locations: 5–10 business days
These timelines are estimates and may vary due to courier operations or unforeseen circumstances.

How can I track my order?

Once your order has been shipped, you’ll receive your tracking details via email or SMS.

Do you ship across India?

Yes. We currently deliver across India.

Exchanges

Do you offer exchanges?

Yes.
We offer exchanges for:
– Damaged products
– Incorrect products
– Manufacturing defects
– Eligible apparel size exchanges
Please refer to our Exchange & Refund Policy for complete details.

Can I exchange my T-shirt if the size doesn’t fit?

Yes, eligible apparel can be exchanged for another size, subject to stock availability.
Only one size exchange is permitted per order.

Do you accept returns?

Our policy is designed around exchanges. Refunds are only considered if an approved exchange cannot be fulfilled.

Products

Are the product colours exactly the same as shown?

We make every effort to display products accurately. However, slight variations may occur due to screen settings, lighting, or printing processes.

How should I wash my T-shirt?

For the best longevity:
– Wash inside out.
– Use cold or gentle machine wash.
– Do not bleach.
– Avoid ironing directly on the print.
– Air dry whenever possible.

Are your products limited edition?

Some of our collections are released in limited quantities. Once sold out, they may not be restocked.

Payments

Which payment methods do you accept?

We accept secure online payments through our supported payment partners, including major debit cards, credit cards, UPI, net banking, and other available payment methods displayed during checkout.

Is my payment information secure?

Yes. Payments are processed through trusted third-party payment providers. We do not store your card details, CVV, or UPI PIN.

Support

How can I contact customer support?

You can reach us at:
Email: support@nakamanook.in
Support Hours: Monday–Friday [10:00 AM – 6:00 PM (IST)]

How quickly will I receive a response?

Our team aims to respond to all customer queries within 24–48 business hours.

Still have a question?
We’re always happy to help.
If you couldn’t find the answer you were looking for, please contact us and our support team will be happy to assist you.